Frequently Asked Questions



Are your food products FDA approved?

Yes, all of the products offered at AliyansDirect are FDA approved and trusted by millions of customer across nation.

What are your most popular products?

We are glad you asked that. We are one of the most reliable names in halal meat. Our other signature products are Indian spices, bakery items and cooked meals. Our Arab foods are also popular among Arab community of the USA.

What are shelf lives of your products?

Shelf lives of products vary with their type and nature. For example, spices have more than six months shelf life on average while meats, vegetables and cooked food have shorter shelf lives. Please see respective product page to know more about the shelf life of a product.

What if the product I order becomes out of stock?

We make sure that every product listed never goes out of stock. If a product is out of stock, we update status on the product page.

If you order a product that is out of stock, we will inform you about this at earliest through phone or email. You will have the choice to alter your order, reimburse or let us provide you the product in a very short time.

Can I request an item you do not offer?

Unfortunately we do not offer custom orders at the moment.    

Shipping and Payment

What are AliyansDirect working hours?

Our working days are Monday to Friday. We are open from 9 am to 5 pm Central Time.

Do you operate on holidays?

We are open on weekdays only. We will soon start serving on holidays too.

Does AliyansDirect ship to my area?

Yes, You can order us from any county in any state, we serve nationwide.

Can I place my order through phone?

Yes, you can place your order through phone. But you will have to pay through the payment methods we accept.

How can I pay AliyansDirect for my order?

We offer many payment options for your convenience. We accept payments through Visa, Master Card and Paypal. You can also send us payment through check via regular mail.

How will you send my order?

We ship orders with FedEx. Where FedEx is not available, we have other options are reliable as FedEx.

How much do you charge for shipping?

Your first shipping with AliyansDirect is absolutely free, no matter how big is your order. After that, you can receive free shipping only for orders over $75.

Do you store payment information of customer?

We use your payment information only for the purpose of payment processing. We do not store any payment information.

Disclaimer: AliyansDirect is not responsible for the consequences of wrong shipping address and the additional charges caused by this mistake. Please make sure your shipping address is accurate and deliverable. 

Return and Exchanges

Do you offer product exchange and return?

if you are not 100% satisfied with our product, we will refund you 100% of your money.

I am satisfied with your product but I have other reasons to return the product. Is there any solution for my problem?

Please contact our customer support for such queries.